Shipping policy

Thank you for choosing Ascension Strength as your preferred powerlifting fitness brand. We strive to provide a seamless shopping experience, including efficient and reliable shipping of our products. Please read our Shipping Policy carefully to understand the details of our shipping process.

1. Shipping Destinations:

1.1. We currently ship to addresses within Australia.

1.2. If your country or region is not listed, please contact our customer support team to inquire about the possibility of shipping to your location.

2. Processing Time:

2.1. We make every effort to process and ship orders promptly.

2.2. Orders are typically processed within 1-2 business day(s) from the date of purchase.

2.3. Please note that processing time may be longer during peak seasons or promotional periods.

3. Shipping Methods and Estimated Delivery Time:

3.1. We offer various shipping methods to provide flexibility and convenience.

3.2. The estimated delivery time depends on the shipping method selected and the destination.

3.3. Once your order is shipped, you will receive a shipping confirmation email with tracking information to track your package's progress.

4. Shipping Costs:

4.1. Shipping costs are calculated based on the selected shipping method, destination, and the weight/size of the package.

4.2. The shipping cost will be displayed during the checkout process before you complete your purchase.

5. Customs and Import Duties:

5.1. For international shipments, please note that customs and import duties may apply, depending on your country's regulations.

5.2. Any additional fees or charges related to customs clearance are the responsibility of the recipient.

5.3. We recommend contacting your local customs office or reviewing your country's customs policies for more information.

6. Order Tracking:

6.1. Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.

6.2. Please allow a short processing time for the tracking information to become available.

7.. Shipping Issues and Delays:

7.1. While we strive to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances beyond our control, such as weather conditions, customs clearance, or disruptions in shipping services.

7.2. If you encounter any issues or experience significant delays with your shipment, please contact our customer support team. We will assist you in resolving the matter to the best of our abilities.

8. Address Accuracy:

8.1. Please ensure that the shipping address provided during the checkout process is accurate and complete.

8.2. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. Any additional shipping costs incurred due to incorrect address information will be the customer's responsibility.

9. Split Shipments:

9.1. In some cases, if you have ordered multiple items, they may be shipped separately from different locations to expedite delivery or due to stock availability. You will be notified if your order will be shipped in multiple packages.

10. Contact Us:

If you have any questions or need further assistance regarding our Shipping Policy, please contact our customer support team at ascensionstrength1@gmail.com. We are here to help you.

Please note that our Shipping Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.