Refund policy

Thank you for shopping at Ascension Strength, a premium online coaching brand. We strive to provide high-quality merchandise to enhance your training experience. We understand that sometimes you may need to return or exchange a product, and we are here to assist you. Please read our Return and Refund Policy carefully to understand the process.

1. Returns and Exchanges:

1.1 We accept returns or exchanges on merchandise within 30 days from the date of purchase. 

1.2 To be eligible for a return or exchange, the merchandise must be unused, in its original packaging, and in the same condition as received.

1.3 Apparel items must be unworn, unwashed, and with the original tags attached. 

1.4 Personalised or custom-made products cannot be returned or exchanged unless they are defective or damaged. 

1.5 Clearance or sale items are final and cannot be returned or exchanged unless they are defective or damaged. 

1.6 To initiate a return or exchange, please contact our customer service support team via email at ascensionstrength1@gmail.com. Please provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return or exchange.

2. Refunds:

2.1. Once your return is received and inspected, we will send you an email notification to confirm the receipt of the returned item(s).

2.2. If the returned item(s) meet our return policy criteria, we will process your refund within 7 business days.

2.3. Refunds will be issued to the original payment method used during the purchase.

2.4. Shipping fees and any applicable taxes or duties paid on the original purchase are non-refundable.

2.5. If you received a promotional discount or coupon during the original purchase, the refund will be for the actual amount paid and will not include the discount amount.

2.6. Depending on your financial institution, it may take additional time for the refund to be credited to your account.

3. Return Shipping:

3.1. Customers are responsible for the cost of return shipping unless the item(s) received are defective, damaged, or incorrect.

3.2. We recommend using a trackable shipping service and purchasing shipping insurance when returning items to us. We are not responsible for lost or damaged packages during return transit.

4. Exchanges:

4.1. If you wish to exchange an item for a different size or colour, please contact our customer support team to initiate the exchange process.

4.2. Exchanges are subject to availability. If the desired item is out of stock, a refund or store credit will be issued instead.

5. Damaged or Defective Items:

5.1. If you receive a damaged or defective item, please contact our customer support team immediately.

5.2. We may request supporting documentation such as photographs to assess the damage or defect.

5.3. We will provide a prepaid shipping label for the return of damaged or defective items and will arrange for a replacement or refund, depending on your preference.

6. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at [email address]. We are here to assist you and ensure your satisfaction.